Francis Karamousiz, VP and Distinguished Analyst and Gartner Fellow, Gartner Inc.

Built to adapt” – A new approach (Part 1 of 2)

In the first of a two part series, Jim Love, CIO and Chief Digital Officer with IT World Canada interviews Francis Karamousiz, VP and Distinguished Analyst and Gartner Fellow.  We discuss “adaptive sourcing” – a departure from the usual model of having a single sourcing model.   Adaptive sourcing acknowledges that purchases of hardware, software and services are for different and distinct purposes. There are those purchases which are required to run the business and those needed to renovate the core business. There are another two classes of services. One is required to differentiate the business and yet another is purely aimed at innovation – both of which are more about exploiting the new.

Francis believes that different purposes require fundamentally different approaches. Additionally, no matter what the approach, she proposes a departure from the fixed and rigid “build to last” sourcing policies and strategies and new focus on continually adapting to meet the ever changing needs and realities of IT sourcing.

An exploration of the three levels of Adaptive Sourcing.  (Part 2 of 2)

One in three organizations experiences an information crisis – the gap between the information you maintain and the information you need to manage. Organizations collect great amounts of data. The real question is “what do we do with it?” How do we turn data into information and even insight?

In the second Jim Love, CIO and Chief Digital Officer with IT World Canada interviews Francis Karamousiz, VP and Distinguished Analyst and Gartner Fellow. We explore how sourcing is one way to help companies deal with this information crisis and the associated data explosion.   Equally important for many companies and governments is to  understand the issues around Shared Services, which Francis describes as “multi-tenancy” applied to sourcing in Shared Service Centres.  High performing companies have adopted Shared Services, but getting the benefits is not as easy or as quick as it might look.

About the CIO to CIO series:

Fair warning – this series is for those who want to get to a slightly deeper level in some complex topics. Our discussions are still at a strategic level – we aren’t ‘in the weeds”. But we don’t simply “skim the surface”. The length and the depth of the discussion may go beyond what you are used to in typical internet videos. So I’ve broken them up into bit sized chunks at about 6 minutes each. Grab a cup of coffee. Close the door and let some of Gartner’s leading analysts bring you up to date on key issues.