A Model for Success: Business Value of Integrated Communications Solutions
An IDC white paper that outlines a model to assist organizations in assessing how well they are maximizing the potential business value of integrated communications solutions. The model is based on a major research project conducted by IDC Canada in 2006, which includes qualitative interviews, a quantitative survey and detailed analysis. The Business Value of Integrated Communications (BVIC) model is designed to be a practical tool to optimize decisions. Free with registration, compliments of Telus.
Unified Communications Helps Mortgage Broker Connect with Customers
Case Study: Mortgage broker, MonsterMortgage.ca better connects with its customers through unified communications.
The Arrival of Cloud Computing in Canada
How and Why Canadian Enterprises are Exploring Cloud Computing – Click here to find out.
Mobility is moving fast. To stay in control, you have to prepare for change
It's not enough to give users permission to use their devices, BYOD can have a significant impact on IT and business operations. What are the seven key questions to ask before allowing employees to use their own devices for business?
Avaya Unified Communications Can Reduce Cell Phone Expenses
Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users can access these capabilities using multiple modalities including voice, data, and speech access, through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into structured and unstructured business processes. This takes Unified Communications to the next level in terms of IP voice and video telephony; audio, web and video conferencing; unified messaging of voicemail, email, and fax; instant messaging and more.