 Asset and service management for municipalities
This paper outlines solution requirements and technology best practices for municipalities, municipal departments and other organizations that need to manage diverse assets and services (linear, fleet, facility, etc.). It introduces the concept of unified asset and service management and explains the business value of this approach, as well as outlining the specific functional capabilities that municipalities will benefit from most. |  Think "Service" When it Comes to Your Next-Generation Help Desk
Can you assure you're business computing users that help is on the way when they need it? With today's converged networks, the simplistic "help is just a phone call away" approach just doesn't work for many businesses. This paper discusses why it is crucial to transform outdated help desks that rely on telephone communication into efficiently managed service desks that easily and affordably accommodate multiple types of interaction – including voice, data, email and instant messaging. Complimentary with registration. Sponsored by Hewlett-Packard and CCSI Technology Solutions. |  IDC Vendor Spotlight: Lotus Blooms in 2009
Improving workplace efficiency in Canada. IDC reports that Collaboration helps address business efficiency which research shows as the top Canadian business priority, followed by faster decision making processes, improved communications channels and increased user satisfaction. |  Integrated Infrastructure Management: A "smart" approach to business computing flexibility
Speed and IT flexibility are seriously compromised when systems are not fully integrated through a comprehensive management system. And that can seriously impede a company's ability to grow, compete and deliver business value to the organization. This paper presents Integrated Infrastructure Management (IIM), an IT asset management life cycle solution that's an efficient and cost-effective approach to flexible business computing. Complimentary with registration. Sponsored by Hewlett-Packard and CCSI Technology Solutions. |  Closed Loop Lifecycle Planning: Optimizing for energy efficiency in the upcoming technology refresh cycle
Why refresh desktops and notebook PCs technology when you can ride the wave until they die and only then replace them? This paper presents research on this complex dilemma that will encourage all businesses, regardless of size and complexities, to consider a more formal "green" strategy applied to client computing and the technology refresh cycle. Complimentary with registration. Sponsored by HP and Acrodex. |
