Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Microsoft Exchange Online recovering from outage worldwide

Lynn Greiner - March 1, 2023

Microsoft is investigating yet another worldwide outage, this time affecting Exchange Online, its cloud-based email service. The problems reportedly began around 1 PM UTC...

RingCentral and AWS enter strategic partnership

Ashee Pamma - February 24, 2023

Cloud giant Amazon Web Services (AWS) will offer RingCentral MVP (Message Video Phone) and RingCentral Contact Center solutions to its customers, as part of...

Zoho launches new unified communications platform

Ashee Pamma - February 8, 2023

Today, global technology company Zoho unveiled its unified communications platform, Trident, and added new capabilities to its virtual office platform, Zoho Workplace. Trident seeks to...

Microsoft resolves Outlook.com outage

Lynn Greiner - February 7, 2023

Microsoft Outlook.com is slowly recovering after a major outage that began late last night. Microsoft's status page said at the time, "we've identified a...

OVHcloud launches pay-as-you-go bare metal servers, compatible with public cloud

Ashee Pamma - January 11, 2023

Yesterday, French cloud computing company OVHcloud launched Metal Instances, a pay-as-you-go physical server providing users with compute, storage, and network resources for their workloads....

New Aptum study explores how best to combat unforeseen cloud costs

Paul Barker - December 1, 2022

Hybrid multi-cloud managed service provider Aptum this week released Part Three of its annual Cloud Impact Study 2022, with the main takeaway being that...

Cataleya and Springboard partner to combine business intelligence and global infrastructure in a single solution

Ashee Pamma - September 29, 2022

UK-based provider of business intelligence solutions for telecommunications carriers Springboard has announced that it has partnered with Singapore-based provider of real-time communications software and...

Coffee Briefing-September 27, 2022 – OpsGuru achieves AWS Premier Tier Services Partner Status; ServiceNow launches Now Platform Tokyo; Eleven-x announces smart parking solution; and...

Ashee Pamma - September 27, 2022

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada’s editorial team! Missed last week’s Coffee...

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As Broadcom sells its EUC Division, frustration mounts for many

RingCentral drills down the opportunities for AI to revamp customer interactions

IT service management is key to enterprise digital transformation, says new BMC report

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...