Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

Former CDN editor, Paolo Del Nibletto, hired as channel leader for Jolera

Alex Coop - June 29, 2018

Jolera has appointed former Computer Dealer News editor Paolo Del Nibletto as its new channel leader. The multi-national technology hybrid aggregate service provider (HASP) announced...

Schneider Electric introduces new circuit breaker than can be accessed from a smartphone

Alex Coop - June 28, 2018

Schneider Electric’s latest in its line of Masterpact circuit breakers looks nearly identical to its predecessors, but a closer look underneath the hood reveals...

Hashtag Trending – Slack, Google Home, and Chromecast go down; Uber expands to London

Mandy Kovacs - June 28, 2018

Slack goes down, Google Home doesn’t work either, and Uber expands to London.

Hashtag Trending – Tech stocks plummet because of Trump, Adobe uses AI to detect manipulated images, world’s first robot chef

Mandy Kovacs - June 27, 2018

Tech stocks plummet because of a new Trump policy, Adobe can detect manipulated images with AI, and the world’s first burger-making robot makes its debut.

How a great DX strategy helped NAV CANADA gain altitude

Glenn Weir - June 21, 2018

NAV CANADA plays a crucial role in Canada’s aviation sector. It manages 12 million aircraft movements per year for 50,000 customers across 18 million...

Hashtag Trending – Tesla being sabotaged, Uber tests new cheaper fare feature, autoplay video ads coming to Facebook Messenger

Mandy Kovacs - June 20, 2018

Tesla is apparently being sabotaged, Uber is testing a new feature that lets passengers wait for cheaper fares, and Facebook is putting autoplay video ads in your private messages.

Hashtag Trending – Microsoft bets on education, Apple introduces new emergency feature, Google invests in Chinese e-commerce

Mandy Kovacs - June 19, 2018

Microsoft jumps headfirst into the education space, Apple will share your location when you call 911, and Google invests in Chinese e-commerce.

CIOs support Developer 30 under 30 awards to widen talent pipeline

Brian Jackson - June 18, 2018

CIOs involved in judging a developer awards show see it as giving back to the community and broadening the talent pipeline.

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As Broadcom sells its EUC Division, frustration mounts for many

RingCentral drills down the opportunities for AI to revamp customer interactions

IT service management is key to enterprise digital transformation, says new BMC report

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...