IBM Whitepaper: Beyond converged networks: driving user productivity through unified communications and collaboration.
Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By adopting these solutions, organizations can address critical needs such as improving productivity and responsiveness, supporting an increasingly complex and global business network and meeting the communications

IDC Vendor Spotlight: Lotus Blooms in 2009
Improving workplace efficiency in Canada. IDC reports that Collaboration helps address business efficiency which research shows as the top Canadian business priority, followed by faster decision making processes, improved communications channels and increased user satisfaction.

How should an enterprise move toward Unified Communications?
Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users can access these capabilities using multiple modalities including voice, data, and speech access, through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into structured and unstructured business processes. This takes Unified Communications to the next level in terms of IP voice and video telephony; audio, web and video conferencing; unified messaging of voicemail, email, and fax; instant messaging and more

Think "Service" When it Comes to Your Next-Generation Help Desk
Can you assure you're business computing users that help is on the way when they need it? With today's converged networks, the simplistic "help is just a phone call away" approach just doesn't work for many businesses. This paper discusses why it is crucial to transform outdated help desks that rely on telephone communication into efficiently managed service desks that easily and affordably accommodate multiple types of interaction – including voice, data, email and instant messaging. Complimentary with registration. Sponsored by Hewlett-Packard and CCSI Technology Solutions.

Networking for a Dynamic Infrastructure
Consolidating and virtualizing IT resources can provide the foundation for a dynamicinfrastructure strategy that supports more cost-effective operations, faster servicesdeployment and tighter alignment between business and IT. The evolution to adynamic infrastructure requires a fundamental rethinking of the relationship betweenthe network and the IT infrastructure components. Organizations need a holisticapproach to plan and design the network together with the servers, storage and applications to ensure the flexibility, performance and manageability to deliver optimal value.