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The forgotten 'R' in CRM

The forgotten 'R' in CRM

08 Feb 2012 By: Shane Schick - CIO Canada Creator
For many years, the idea of a customer relationship management rollout was interchangeable with the word "failure." As CRM moves into the cloud, mobile and social, are we any more primed for success?
Mobile still vital to Canada's 2012 growth: IDC

Mobile still vital to Canada's 2012 growth: IDC

16 Dec 2011 By: JD Speedy - ComputerWorld Canada Creator
In their annual predictions call, IDC Canada cited growth in mobile devices, offshore investment and cloud for fiscal 2012
IBM uses social media to predict market trends

IBM uses social media to predict market trends

21 Nov 2011 By: JD Speedy - ComputerWorld Canada Creator
IBM has used its own social media analysis to predict women’s heel heights, but thinks the same logic could be applied to other industries
Canadian software company improves on the Internet forum

Canadian software company improves on the Internet forum

15 Nov 2011 By: JD Speedy - ComputerWorld Canada Creator
An oft-forgotten leg of the product experience is support. It can come in many forms, but a simple community forum can be the best for everyone. Vanilla Forums has taken that concept and run with it
Oracle buys RightNow for nearly US$1.5 billion

Oracle buys RightNow for nearly US$1.5 billion

24 Oct 2011 By: Chris Kanaracus - IDG News Service Creator
Deal, aimed at Salesaforce.com, brings Oracle a company focused on helping organizations improve customer support in call centers, social media sites and on the Web
The forgotten 'R' in CRM
08 Feb 2012
The forgotten 'R' in CRM
For many years, the idea of a customer relationship management rollout was interchangeable with the word "failure." As CRM moves into the cloud, mobile and social, are we any more primed for success?
Oracle seeks new trial in IP suit against SAP
08 Feb 2012
Oracle seeks new trial in IP suit against SAP
Judge's $272M award is rejected by Oracle, forcing SAP to defend former TomorrowNow unit again
Salesforce.com yields to pressure over pricing
02 Feb 2012
Salesforce.com yields to pressure over pricing
Salesforce.com's upcoming Analytics Edition features will now be included in some editions at no additional cost
New Year's CRM Resolution: Going on a Leads Diet
06 Jan 2012
New Year's CRM Resolution: Going on a Leads Diet
David Taber dissects what might be wrong with your CRM strategy and what you can do to streamline and fix it
Customer Relationship Management (CRM) and Customer Self Service Archives

About Customer Relationship Management (CRM) and Customer Self-Service


CRM is key to making your customer the right offer at the right time. Learn more about trends and tools in CRM and customer self-service.
Customer Relationship Management (CRM) and Customer Self Service Archives

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