Home >> Enterprise Business Applications >> Customer Relationship Management (CRM) and Customer Self-Service
SAP cloud strategy takes shape at Sapphire

SAP cloud strategy takes shape at Sapphire

16 May 2013 By: Brian Jackson - Computing Canada Creator
SAP also announced a raft of product updates that will be available in Canada this month
SAP enhances its app store experience

SAP enhances its app store experience

10 May 2013 By: Nestor E. Arellano - Computing Canada Creator
SAP expands the reach of its online app store and also enhances the shopping experience for customers and partners
NetSuite’s e-retail move in OrderMotion purchase

NetSuite’s e-retail move in OrderMotion purchase

09 May 2013 By: Nestor E. Arellano - Computing Canada Creator
OrderMotion's technology answers need for enhanced integration across sales, distribution, warehouse and service centers, says analyst
Chatter gets upgrade in Salesforce Summer ’13 release

Chatter gets upgrade in Salesforce Summer ’13 release

03 May 2013 By: Nestor E. Arellano - Computing Canada Creator
The new Communities feature in Chatter enables users to create Web sites where they can communicate with employees, clients and partners
London contact centre makes good call with Go ToAssist

London contact centre makes good call with Go ToAssist

26 Apr 2013 By: Nestor E. Arellano - Computing Canada Creator
Go ToAssist from Citrix helps Alliance iCommunications smooth out contact centre workflow with improved remote support, service desk and monitoring integration
SAP cloud strategy takes shape at Sapphire
16 May 2013
SAP cloud strategy takes shape at Sapphire
SAP also announced a raft of product updates that will be available in Canada this month
SAP enhances its app store experience
10 May 2013
SAP enhances its app store experience
SAP expands the reach of its online app store and also enhances the shopping experience for customers and partners
NetSuite’s e-retail move in OrderMotion purchase
09 May 2013
NetSuite’s e-retail move in OrderMotion purchase
OrderMotion's technology answers need for enhanced integration across sales, distribution, warehouse and service centers, says analyst
Chatter gets upgrade in Salesforce Summer ’13 release
03 May 2013
Chatter gets upgrade in Salesforce Summer ’13 release
The new Communities feature in Chatter enables users to create Web sites where they can communicate with employees, clients and partners

About Customer Relationship Management (CRM) and Customer Self-Service


CRM is key to making your customer the right offer at the right time. Learn more about trends and tools in CRM and customer self-service.

Related White Papers

Deploying F5 Application Ready Solutions with VMware View
Deploying F5 Application Ready Solutions with VMware View
Learn how to Enhancing Security and Access Control – Click here to read
City of Cambridge - Saving millions through proactive infrastructure repair
City of Cambridge - Saving millions through proactive infrastructure repair
The City of Cambridge, Ont., is using a sophisticated work and asset management system to become more proactive in its efforts to maintain the city’s water, sewer and transportation infrastructure.
Simplify Software as a Service (SaaS) integration
Simplify Software as a Service (SaaS) integration
Integration continues to prove to be a significant challenge to SaaS deployment, especially for CRM solutions. In “Simplify Software as a Service integration”, IBM expert Simon Peel details the challenges facing SaaS integration and three approaches to overcoming them.
Data center consolidation restructures your IT costs for continued growth
Data center consolidation restructures your IT costs for continued growth
As the demands on IT continue to grow and marketplaces become ever more competitive, uncertain and complex, IT executives are expected to rapidly provide new solutions for creating and answering opportunities. Yet they must do so while maintaining their existing infrastructure and working within the limitations of tight budgets and resources. Given the difficult realities, forward-looking IT executives are keenly aware of the need to think differently about how to meet the ongoing challenges. Our work and discussions with CIOs revealed that they know they need to look for help in three areas to make progress.
Cutting through complexity with business agility
Cutting through complexity with business agility
Agile business can enable change, innovation and strategic directives faster and smarter. Learn what two extensive IBM studies have found about the connection between agility and success in today’s complex business reality here.

Readers' Picks

SAP extends StreamWork integration to CRM
04 May 2011
SAP extends StreamWork integration to CRM
SAP AG is extending integration of its StreamWork collaboration app to it...
How to tame the social media tiger
23 Aug 2010
How to tame the social media tiger
What’s a large enterprise with 40 Facebook pages, three YouTube channels, ...

Recent Blogs

14 May 2013
BlackBerry racing to win
An F1 racing star reminds people that supercars and IT can be fragile
22 Apr 2013
Taking your Android device off the (power) grid
Your Android device doesn't have to get plugged into the wall to charge it up. Here's two solar solutions to celebrate Earth Day.
08 Apr 2013
Letting Facebook take over your Android phone
You can soon tranform your Android phone into a Facebook phone...but should you actually go ahead with it?
01 Apr 2013
Your personal Android trainer
Spring is time to shed your winter insulation, and Android can help you get back into shape.
more: Tech Blogs

Related Videos

more: IT Videos