Techbuzz - All Comments

re: More fun on smart phones

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re: New YouTube-related app

vintage jewellery — Mon, 23 May 2011 07:50:32 GMT

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

TJ — Sun, 23 Aug 2009 12:11:00 GMT

I am with 3Web for 8 years now . I have never had problems with them . The first 15 days after I joined the connection was slow bcoz Bell did not activate my line properly . After 3Web fixed that problem with Bell I have had very good service with them .

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Tue, 30 Jun 2009 20:37:00 GMT

Maybe I am the only one but I have used 3Web/CIA whatever for about 2 years now. I have been very happy. I get pissed that Rogers likes to cut my line every now and again, but with the money I have saved and the unlimited serice with no traffic shift and throttle, I cannot complain. I'll stay with 3Web until the end. BTW, I called them today and got through in less than 5 min. Rogers can kiss my a$$...

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Miranda — Sat, 16 May 2009 12:06:00 GMT

I find CIA very troublessome. In the GTA, many 3web or whatever customers with Bell access had phone lines were cut off several weeks ago. Many people were in uproar over this and CIA claimed it was the fault of Bell and not of their server. Bell reported that it was CIA that was the problem, and some tech experts believe some parts of the 3web internet aren't compatible long-term with Bell. After hearing that, it makes you want to spend more on the better deals that do not include 3web!

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Chris — Tue, 07 Apr 2009 21:43:00 GMT

Ha, ha, ha, ha, I used to be tech support at CyberHell too and let me tell you, it was a real *** show. Very surprised everytime I hear that they are still in business. I will say one thing for both the Mercias', they are incredible bull shitters... sell the shirts off your back without you even knowing that your shirt is on someone else's back.

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Cathy — Sun, 05 Apr 2009 14:33:00 GMT

After being jerked around by Bell I was looking for a new ISP. A friend was using 3WEb and recommended it to me. I called 3WEB on Jan. 31/09 to sign up for their service. I was told that I would receive the modem in a few days. When I had not received it by the end of the week I called again only to be told that my account was all set up but the modem had not been sent out yet. But they would send it out express post and I would have it in a couple of days.

By mid-February the modem had not arrived and I called and was given another story but was told that I would get a month at no charge for my trouble. To make a VERY LONG story short, I did not receive the modem until Feb. 27 and as we all know there are only 28 days in Feb.

I called in again after being set up and they said that they would give me an extra month at no charge for my trouble. I have recently checked my account and they gave me Feb at no charge and have charged me for March and April. Why did they give me Feb. free when I had no service.

I have tried calling them to straighten this out but all I am getting is a constant busy signal. No matter what I try I can't get through. I don't think I will be with this company for much longer. As with other comments listed above they also tried to blame Bell for the time it took to get my service hooked up.

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Johny — Sat, 04 Apr 2009 16:21:00 GMT

3WEB/CIA/Cybersurf all indentical one company and bad attitude, bad tech. support. I am still using this ISP until end of this month and look another ISP. Don't ever sign up to this company. Only one persoh good his name Marc.

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Joe — Tue, 17 Feb 2009 16:59:00 GMT

The Mercias are toxic managers.

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Ex-User — Tue, 03 Feb 2009 22:32:00 GMT

I used to use 3Web/CIA/whatever else they go by. The service by itself was just as good as others but here are the problems I've encountered along with friends of mine who had most of the same problems:

1) Friend gave me an extra modem after 3 months of service, returned it and still got billed for it monthly. Called in EVERY month and they refunded my money after 14 days of "Investigation" only to do it again

2) When calling in I waited on the phone anywhere between 1-7 hours for any support needed, normally between to 4-6 hours.

3) My previous ISP at the same address raised its prices so I switched to 3Web, when my 3Web service was installed I came across horrible issues with my modem disconnecting and and not reconnecting for about 5 minutes only to keep disconnecting. I was told it was because I was .1km out of the maximum range for DSL from the closest DSL server/RSLAM, when I told them it didn't do it before I was told: "then you must of had cable" and we didn't even have cable because none was available in my area, they had to cut back my speeds by 3/4 just to keep connected.

4) When calling in to get my 6th straight modem refund the person on the phone said "Are you with our Gold Package? It shows here your speeds are less than the Bronze package but you're paying for Gold" I didn't have time to talk about the refund for all 9 months of service with that person so I called back after getting my modem refund sent in. He also said he put a note on file.

The next person only tried to send in a dispute for the difference. The note was on file but they were "unable to open it cause their network was slow" So I spent nearly 15 minutes telling them I paid tax on the difference and that it should be refunded too. Finally agreed and tried to only give me the 5% GST for all 9 months when the tax for 8 of the months was 6% so I spent another 30 minutes arguing with them before they finally clued into what I was saying.

That was my longest call at 7 hours waiting time to get the call picked up, plus all the talk time which brought it to just shy of 9 hours total time wasted trying to get my refund. I hope they do go out of business so no one else has to suffer or maybe they could actually apply themselves and do some actual work?

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

AnotherJoe — Mon, 26 Jan 2009 09:31:00 GMT

I also once upon a time worked for cia/cybersurf.

You get what you pay for, and with that price you're not getting much. Any issue you may have with the service, has to go through the third party (shaw/rogers/bell) to be corrected.

Contacting them via phone or email, your looking at a much longer response time then the larger providers.

I for one will gladly pay the extra coinage for a provider i can get in touch with, and can resolve issues without having to send it to a third party to correct.

I have seen third party accounts open and being billed although the account shows closed on the cybersurf end. Its sometimes the fault of the third party, but more often then not i recall seeing an issue with the in-house software created by cybersurf.

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Responding to Stupit Responses — Sat, 20 Dec 2008 00:14:00 GMT

#1 "tries to spin it so Bell is the bad guy?

They are all bad!Bell, Telus, Rogers and Shaw don't kid your self.

"CIA won’t exist this time next year, and we’ll be better off for it."

since when are we better off if the competition is less? Also what is it up to you if a Business turns a Profit or not? You have vested interest in the Company?

A fact is that what they offer for 40 bucks. Enhanced High speed and a Home phone it would cost you no less than a 100 with any of the other once.

#2 "Just look at the Better Business Bureau file on them. Its huge."

And there is no complaint with Telus, Shaw, Bell and Rodgers? Get real I dealed with all of them I had complains and any one I talk to.

"They cannot keep track of who is currently a customer and who left.

They threaten past customers who left months previously to pay for the months they have gone because they cannot keep track.

Bad management, bad ethics, bad service.

I will be glad when they are gone."

Funny I heard that about the other once too.

#1 and 2 what are you paying for High speed internet and Telephone combined right now?

I'm not saying that CIA is the Cats ass, but at least they are 60% cheaper for the same BS.

re: Bell Canada may disconnect Cybersurf, affecting thousands of Calgary-area customers

Terry — Thu, 04 Dec 2008 06:14:00 GMT

This doesn't surprise me one bit. I completely agree with the statement about the Merias.

re: eBay might sell in-house expertise as BI-as-a-service

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re: Eleven things heard and seen at IBM’s Information on Demand conference

Robert Matthews — Thu, 30 Oct 2008 16:36:00 GMT

Good summary. The only thing I differ with you on is the "Information on Demand for Dummies." Maybe I'm the "dummy" but I thought this book said in 66 pages what others have failed to do with hundreds of pages. This book eloquently describes what unstructured and structured data is and why IBM and other companies like Attivio are joining this data to make it better, faster and smarter!