Does this sound like the situation facing your IT department?
... It probably supports an installed set of information systems that are used by the business to control and report on its operations. There is always more than just one system, and possibly hundreds, many doing the same work as many others. Some may be decades-old, a few may be recent and using fairly new technologies, with the implementations of the rest spread-out over the history of the department since that first ‘computing machine’ was purchased, with the wide range of development and operating technologies which that implies. The still favourite term for describing this installed base is legacy systems.
... It probably has a large back-log of requested changes to that installed base of systems, overlaid with a long list of problems/bugs in the systems that the business is currently ‘working around’ until they ever get fixed.
...It probably has an “IT Strategy” that describes in glowing terms how the above two cases will be remedied by moving to some new method or tool or one enterprise system… if the budget and resources can ever be freed up from fixing and changing the current systems.
... It is probably overseen by a senior management group (or steering committee or review board) that is charged with deciding what IT work is approved and carried out. This group may be formal or informal, and may only be one person in the end, the CEO or someone he/she has delegated it to; since IT costs money, the CFO is a common choice.
In this structure, the head of the IT department (CIO is the hot title, of course) plays a committee secretary and/or facilitator role, who is supposed to assist the rest of management in making their IT choices. This is a difficult role, as the rest of management has a split-view of IT, that most of it is a waste of time and money, except for the work each one wants for their own department/division.
...There are probably a large number of current projects being carried out, that no one can remember when they started and, even if some target date has been set, no reasonable expectation exists that they will end soon.
... It is staffed by a group of IT professionals that has remained the same size in numbers, or has been reduced, while being charged with doing more work than ever: “Work Smart, Not Hard”., “Do More With Less”. Each person is probably assigned to many of those current projects, juggling the work and trying to determine what they should really be working on.
The overall morale and effectiveness of this staff depends greatly on the skills of their immediate management and more senior managers who provide some level of inspiration; if not, morale plunges and turnover increases.
Sound familiar? Not too pleasant if it does. What can you do to break this mold? Change is needed, but what kind of change will actually make a difference?
Next time: what you can't change right now, but also what you can...