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Tools of Telepresence in Remote Working


Alec Saunders has an interesting observation over at Saunderslog.com about the costs involved in some of the telepresence options available to businesses looking to reduce travel overhead, especially in times of travel adversity.

Five years ago, vide conferencing was the buzzword of the day, now it’s telepresence - with the wacky virtual boardroom. As cool as it may be to think you’re sitting in the same room as your geographically diverse colleagues, the pricetag is a bitter pill to swallow, especially when you consider how suspect the original video-conferencing system worked. Everyone knows of the little video-conferencing meeting room in their office. The one with the complicated infrastructure of TVs, ISDn lines and a remote control that could rival the nuclear warhead controls of the 1980s. In 10 years of telecom, I’ve participated in video-conferencing less than a dozen times. I’ve used my own $30 webcam more than that. :-(

Of course, the idea of a special room, or dozens of special rooms across the country that all look alike is curious, but is it really necessary? Are we making telepresence more complicated than it needs to be, all for the sake of everyone having the same coloured walls behind them? This looks effective in a episode of 24, but I’m not sure as to the practicality in real world settings…

Alec has some decent alternatives, and none of them are going to cause budget conscious managers to blow a gasket, but I’ve come across some interesting observations in the past week. I was interviewing fellow telecom types on their preferences for meetings, and brought up the concept of webcams on conference calls to reduce the amount of “multitasking” that goes on… the overwhelming response was that webcams weren’t ideal, that they were distracting and if you were a teleworker normally, a webcam was going to make you invest more time in being *presentable* ;-) Video conferencing was fine if you had a room of executives, and rooms of other executives around the country, but the average worker wasn’t as interested in the bells and whistles as the exec types.

Myself - I’ve had various types of webcams, and the biggest struggle has been in watching someone else on your screen. The position of the webcam is the biggest problem. People are looking down at their screen, and the cam captures this pose - there’s very little eye contact, and that’s a HUGE distraction for me. Unless I’m looking at someone, and they are “looking back at me”, the conversation isn’t productive.

Am I the only one with this cam-peeve?

I’m remote today, and no, I haven’t brushed my hair yet.



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