Overall, Canadian IT professionals rate their capabilities around BPM fairly highly based on this feedback, although the biggest challenge is still around KPIs. More interesting is that lowest score – why aren’t more people using automation to reduce downtime? Is it that they aren’t experiencing downtime or that they don’t believe the tools out there are up to the job? With so many vendors focusing in data centre automation it’s funny that customers don’t seem as focused there.
Do you or your Organization face any of the following challenges (Check all that may apply)
Work processes which are not fully understood or lacking KPI’s (Key performance Indicators)
Need to reduce costs (i.e. monitoring) by streamlining operations
Need to reduce downtime through automation
Inability to quickly exploit business opportunities through sensing and responding to patterns of business activity and to deploy new business services/applications
Inability to deploy information and application assets across the organization without having to worry about the underlying IT infrastructure
Cannot ‘see’ into processes which hampers management of the business