Bamboo Cricket helps online retailers get a grip on customer service

By Jennifer Kavur

Ontario-based Bamboo Cricket has announced a new Web-based platform,Managed Solution, to help online retail businesses handle customerservice requests.

Depending on the retailers’ needs, Managed Solution will eithersupplement or provide full customer service support with live US-basedCSR staff 365 per year. Support is provided in the form of InboundEmail Management and/or Live Chat.

Email management includes sorting, filtering, change of address andunsubscribe requests and CAN-SPAM compliance. “Up to 10,000 emails canbe processed per month per user with 100 per cent email response within12 hours,” states Bamboo Cricket in the release. Live chat benefitsinclude detailed logging, tracking and reporting of customer requestsas well as CSR performance.

According to Bamboo Cricket, “Online businesses lose as many as 67per cent of consumers due to a lack of online product information.”Managed Solution can be “up and running” in 7-10 days.

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