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Dialing up some bad VoIP service

Earlier this year, the company I work for decided to replace our aging phone system with a VoIP solution with all the bells and whistles. We looked at several systems before finally deciding on a vendor. Our in-house IT staff was extremely competent in network administration, system administration, and so on, but none of us had any hands-on experience with phone systems, let alone VoIP phones. Fortunately,

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