IT World Canada Staff

Articles by IT World Canada Staff

CIOCAN announces new presidential appointments in Western Canada

CIOCAN today announced two new key appointments to its Manitoba and Vancouver chapters.

Rogers unveils new Canadian-based public cloud offering

The infrastructure-as-a-service (IaaS) offering -- Rogers Public Cloud -- is designed to help organizations securely manage critical data, applications, servers, systems software and network resources

Help Fort McMurray wildfire victims by donating your old tech gear

The Electronics Recycling Association and the CIO Association of Canada are looking for IT equipment to donate to Fort McMurray residents and businesses

Improve your business with customer experience analytics

The old adage “the customer is always right” should be revised to “the customer is always right, always in a hurry and always expecting...

How social media marketing is changing the job search

A decade ago (long before business’ had Facebook profiles or Twitter feeds) the job search began with an ad posting on a job board...

Office 365: Planning for success and optimizing mobile-communications

The information age has changed how businesses receive, process and analyze information, but has also caused distrust towards fickle operating systems that slow down...

Cisco’s Collaboration Xperience Packs: Turning challenges into opportunities

The word ‘customer service’ often elicits an image of a dingy, scripted and run-of-the-mill call center where customers aren’t given the attention they deserve...

Effective CX Management: defining, analyzing and measuring customer experience

“The customer is always right” mantra doesn’t just apply to fast-food employees. A positive customer experience and perception is the most valuable asset a...

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