Articles By Graham J. McFarlane

The friendly co-pilot: After the ink has dried, part 3

Just because you’ve outsourced your IT doesn’t mean everything falls on the shoulders of your partner. As I wrote in the first two parts of this series on helping a client with an IT

Published on: April 11th, 2014 Graham J. McFarlane

The friendly co-pilot: After the ink has dried, part 2

Just because you've outsourced your IT doesn't mean everything falls on the shoulders of your partner. As I wrote in the first part of this series on helping a client with an IT outsourcing

Published on: April 8th, 2014 Graham J. McFarlane

The friendly co-pilot: After the ink has dried

I had worked closely with a client in completing an outsourcing deal, and, understandably, he was feeling pleased and a little complacent after the signing ceremony as much effort had gone into executing

Published on: March 27th, 2014 Graham J. McFarlane

The friendly co-pilot: How to find change catalysts

It seems these days that there are many articles advising IT Management on the type of people they need. Often they advocate business- savvy people who can talk to business clients in terms

Published on: February 25th, 2014 Graham J. McFarlane

The friendly co-pilot: Handling the problem employee

“Why can’t all my employees be superstars,” asks a frustrated CIO, Rick, from a mid- sized manufacturing company in Toronto. “We have a few here who just aren’t performing; or perhaps they aren’t

Published on: January 28th, 2014 Graham J. McFarlane

The friendly co-pilot: Don’t be so quick to head to court

Some time ago I was having breakfast with a CIO of a large oil and gas producer based in Calgary. He was having great difficulty with his outsourcing partner; most of his infrastructure

Published on: January 13th, 2014 Graham J. McFarlane

The friendly co-pilot

You are a member of the leadership team of your IT organization, or perhaps are the CIO or the boss of the CIO. Sometimes you naturally have problems and may need some help.

Published on: December 16th, 2013 Graham J. McFarlane

Management Memo: The true IT pro

During my career, I have encountered hundreds of IT professionals at all levels, from operators on the machine-room floor through to CIOs. Some of them have been mediocre performers (at best), the majority

Published on: October 31st, 2005 Graham J. McFarlane

Management Memo: Staying in the technology sweet spot

I have seen many CIOs lose their jobs because of technological innovations which were ill conceived and ill timed, and which eventually went sour. I have also seen many CIOs who should have

Published on: September 30th, 2005 Graham J. McFarlane

Management Memo: Two prudent time investments

Last month I stressed the need to consider management as a profession in its own right, equipped with its own body of knowledge and requiring its own skill development. As a follow-up, here

Published on: August 31st, 2005 Graham J. McFarlane