Articles By Gartner

Welcome to digital business 101

By Jorge Lopez Gartner, Inc. The call arrives at 10 a.m. Your co-worker, Don, was in a minor car accident on the way to work. His Virtual Personal Assistant (VPA) alerts you that

Published on: October 7th, 2014 Gartner

Preventing fraud in the call centre: Use voice biometrics, phone printing

The fraudster called the credit card company with a simple request; he was traveling out of the country and wanted fraud controls lifted on his account for 30 days. The call center agent

Published on: September 11th, 2014 Gartner

Canadian CIOs focus on core technologies for digital success

By Adam McCormac, Gartner, Inc. Along with their counterparts around the world, Canadian CIOs are transitioning to a new era of enterprise IT. In this era of digitization CIOs must build digital leadership

Published on: August 8th, 2014 Gartner

Canadian CIOs need to focus on growth and innovation in 2014

By Suzanne Adnams, Gartner, Inc. CIOs today face a host of digital opportunities and threats, with all industries in all geographies undergoing digital disruption. The strong Canadian economy has provided Canadian organizations with

Published on: July 11th, 2014 Gartner