Edward Prewitt

Customer relationship management (CRM) is gaining importance as a management tool among executives globally, according to a recent study by Bain & Co. Survey respondents ranked CRM second to strategic planning among 25 of the most popular management tools and techniques.

The nature of leadership is a subject of eternal debate, but, there

The effect of the Sarbanes-Oxley Act (Sox) on IT budgets is already receding, as compliance becomes just another cost of doing business, according to recent reports from AMR Research.

No matter how good your IT systems, the professionalism and knowledge of your customer-facing staffers have a major impact on the reputation of IT....

Just what does "CIO" stand for? Increasingly, the answer goes beyond IT, according to a newly released survey by the Meta Group Inc. consultancy.

CIOs today live in a world of questions with not a lot of answers. Will demands for cost-cutting never cease? How can you retain (or gain) a seat at the executive table? What does your CEO expect from IT

Virtual collaboration has become standard practice at many organizations. But e-mail tends to be unwieldy, teleconferences are annoying, and videoconferences often look like they've...

Virtual collaboration has become standard practice at many organizations. You probably know from your own experience, however, that e-mail tends to be unwieldy, teleconferences are annoying, and videoconferences often look like they've been beamed from Mars. Meeting face-to-face is presumed to be the best way of doing business, even if not always possible.