Danielle Dunne

What

This year, it looks like there will be a little high-speed wireless reality to go along with the hype. U.S. providers are finally beginning to roll out high-bandwidth wireless services, including e-mail with attachments, instant messaging and always-on data connections.

Companies are tiring of CRM projects, which are failing at a rate of 70 per cent, but there is hope, says Jill Dych