Charles Vincent and Wendy Paquette

Articles by Charles Vincent and Wendy Paquette

Benchmarking

75 per cent, you think. Is this good or bad?

Benchmarking

Having recently launched a brand new online service, your staff approach you with big smiles on their faces. The numbers are in and, according to a survey of your clients, 75 per cent of those who use the online service are satisfied.

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