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Customer Relationship Management Crm And Customer Self Service
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Customer Relationship Management Crm And Customer Self Service
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20 Apr 2012
Oracle quietly plotting ambitious cloud plan
During a series of analyst briefings this week, Oracle has provided additional details of how it plans to play in the cloud moving forward
13 Apr 2012
SaaS market to grow 17.9% to $14.5 billion: Gartner
North America is generating most of the business, but sales are rising quickly in Western Europe and Asia-Pacific
05 Apr 2012
Big Data Torpedoes Sales Forecasts
Can cloud tools fix the problem?
05 Apr 2012
President of SAP North America resigns
An industry analyst thinks the departure doesn't signal a problem at the company, saying "We don’t anticipate any real disruption"
30 Mar 2012
Zoho launches Android, iPad apps for CRM
The new clients are aimed at workers who tend to be on the go anyway
30 Mar 2012
How CIOs Can Help Facilitate Systems of Engagement
CEOs are now turning to CIOs to help them accelerate revenue growth and deepen engagement with customers
30 Mar 2012
Open source code libraries rife with vulnerabilities
More than a third of the 1,261 versions of 31 popular open-source code libraries were found to have known vulnerabilities
23 Mar 2012
Choose a server for your small business
Thinking of buying a server for your growing business, but don't know where to start?
19 Mar 2012
How to land a hot job in big data
The big data revolution is creating a new breed of business-IT jobs -- and threatening to destabilize dyed-in-the-wool IT careers
15 Mar 2012
Salesforce.com rolls out Rypple, revamps tools
Brand name of employee performance tracking application to be kept. Also, the company will announce an update to its Web site building tools
27 Feb 2012
Hospital builds Android app for patient information
Palomar Pomerado Health Foundation integrates RFID, location services and unified communications into its patient information application
22 Feb 2012
SAP shows plan for incorporating SuccessFactors
Integration of SuccessFactors' portfolio and SAP's on-premises HR software is planned, as well as increased development of integration with third-party applications
08 Feb 2012
The forgotten 'R' in CRM
For many years, the idea of a customer relationship management rollout was interchangeable with the word "failure." As CRM moves into the cloud, mobile and social, are we any more primed for success?
08 Feb 2012
Oracle seeks new trial in IP suit against SAP
Judge's $272M award is rejected by Oracle, forcing SAP to defend former TomorrowNow unit again
02 Feb 2012
Salesforce.com yields to pressure over pricing
Salesforce.com's upcoming Analytics Edition features will now be included in some editions at no additional cost
06 Jan 2012
New Year's CRM Resolution: Going on a Leads Diet
David Taber dissects what might be wrong with your CRM strategy and what you can do to streamline and fix it
06 Jan 2012
Oracle users worry over support site upgrade 'fiasco'
A next-generation user interface is set for launch later this month
16 Dec 2011
Mobile still vital to Canada's 2012 growth: IDC
In their annual predictions call, IDC Canada cited growth in mobile devices, offshore investment and cloud for fiscal 2012
11 Dec 2011
Netsuite CEO claims SAP being squeezed
Zach Nelson says arch rival was forced to buy cloud provider SuccessFactors this month because customers are tiring of SAP's on-premise software
09 Dec 2011
Dell, Salesforce.com deepen partnership with SMB cloud app delivery
Salesforce.com Service Cloud software will be sold through Dell's cloud for SMBs
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Analysis: Taking the heat at BlackBerry World
By: Howard Solomon (02 May 2012)
ORLANDO – It was hot outside the Florida hotel where this year’s annual BlackBerry World conference took place. Inside, it apparently wasn ...
The social media skill sets a CIO's staff will need
By: Sharif Faisal (10 May 2012)
The question is no longer ‘who is on social media?’; it is ‘who isn’t?’ Nearly 20 million Canadians communicate via soci ...
Ottawa Hospital goes mobile with IBM middleware
By: Brian Bloom (04 May 2012)
Ottawa Hospital has been one of the boldest health care institutions in North America in equipping clinical staff with Apple Inc.’s ...
Shaw wins Internet deal with city of Winnipeg
By: Howard Solomon (16 May 2012)
Shaw Communications has scored a big win in its campaign to extend its services to municipalities. The Calgary-based cableco won a bidding contest to ...
Open source Java moving to Linux, AIX on PowerPC
By: Paul Krill (11 May 2012)
SAN FRANCISCO -- Open source Java will be brought to the PowerPC architecture for Linux and IBM's AIX OS under a proposal floated lastweek that could ...
Canadian employee survey indicates dark view of cloud
By: Shane Schick (5/16/2012 2:41:00 PM)
If Canadian enterprises are using cloud computing, their employees may be the last to know. A recent research bulletin from Toronto-based Pollara of ...
Consumerization trends hit IT service management
By: Robert L. Mitchell (5/16/2012 1:15:00 PM)
Attendees at ServiceNow's Knowledge12 user conference here this week were abuzz about the promise of social collaboration and mobile enablement within ...
SAP launches Visual Intelligence for casual BI users
By: Brian Bloom (5/16/2012 11:44:00 AM)
@import url(http://admin.itworldcanada.com/CuteSoft_Client/CuteEditor/Load.ashx?type=style&file=SyntaxHighlighter.css);@import url(/arca/css_new/e ...
Unified communications still fragmented
By: Bob Violino (5/16/2012 10:17:00 AM)
FRAMINGHAM, Mass. - Unified communications (UC) technology has garnered a fair amount of attention, much of it due to vendors touting their UC offerin ...
Shaw wins Internet deal with city of Winnipeg
By: Howard Solomon (5/16/2012 10:02:00 AM)
Shaw Communications has scored a big win in its campaign to extend its services to municipalities. The Calgary-based cableco won a bidding contest to ...
Open source Java moving to Linux, AIX on PowerPC
By: Paul Krill (11 May 2012)
SAN FRANCISCO -- Open source Java will be brought to the PowerPC architecture for Linux and IBM's AIX OS under a proposal floated lastweek that could ...
Consultant says critical infrastructure at risk
By: Sean Martin (07 May 2012)
FRAMINGHAM, Mass. -- Cybercriminals have already figured out how to hack into enterprise infrastructure, and the critical infrastructure that con ...
SAP fires back against Oracle's HANA 'falsehoods'
By: Chris Kanaracus (04 May 2012)
BOSTON -- SAP's technology chief has given a strong rebuttal to a recent presentation by an Oracle executive that was critical of SAP's HANA in-m ...
Open-source in government can save billions: group
By: Brian Bloom (04 May 2012)
On the eve of its 10-year anniversary, a Canadian advocacy group for open-source software in government says it’s closer to achieving its goal: ...
Google's BigQuery made to crunch big data
By: Thor Olavsrud (08 May 2012)
FRAMINGHAM, Mass. --Few companies in the world have access to datasets as large as Google does, and, unsurprisingly, Google is one of the companies at ...
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