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Help Desk And End User Support
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23 Apr 2013
Calgary provider expands to MDM
Intriga Mobility has added mobile device management to its cloud-based cellular device managed services for enterprises
08 Apr 2013
Mobile trend hurts IE, Firefox
Internet Explorer still accounts for largest desktop usage but its weak mobile presence has hurt its overall standing
11 Mar 2013
Software piracy costs businesses $114B: IDC
Only 15 per cent of employee-installed software in the workplace is problem-free, according to study commissioned by Microsoft
26 Oct 2012
BYOD doesn't mean closing help desks
Just because staff can bring their own laptops, tablets or smart phones doesn't mean all internal support disappears, a columnist argues
28 Sep 2012
Noble Systems buys ALI Solutions
Maker of unified contact centre solutions strikes its second acquisition of the week, picking up three applications from a competitor
27 Feb 2012
Get ready for Windows 8 support headaches
Industry analysts doubt many organizations will upgrade to Win8. But they worry it will come in the back door with staff-owned tablets
13 Feb 2012
Mitel, VMware offer desktop contact centre solution
Partners enable Mitel softphone to run on virtualized Contact Centre and Unified Communications solutions. Read why it's an advantage
25 Jan 2012
HP analytics tech powers Rogers' wireless profiling
With the shift from analogue to digital networks, profiling wireless usage becomes more critical. Plus, how a lack of legacy is an advantage for new carriers
12 Oct 2011
NASA CTO says help desks will soon be thing of past
The space program's Jet Propulsion Laboratory now has data spread among 10 public/private cloud infrastructures
15 Apr 2011
Lenovo promises the right view for the right device
Lenovo Secure Cloud Access customizes applications for viewing on different mobile devices. How it helps take a load off IT departments
15 Apr 2011
CA Technologies offers service catalog for enterprises
The catalog will put enterprises and IT staff on the same page, analyst says. How IT can become a broker of cloud services
30 Mar 2010
Red Hat moves into desktop virtualization
The company said its beta release of Red Hat Enterprise Virtualization includes virtual desktop support. Find out all the details about the updated release
16 Feb 2010
Novell’s Zenworks powers admin staff at Olympic HQ
The Vancouver convention centre, which is currently hosting thousands of Olympic reporters from around the world, is using Novell’s Zenworks Configuration Management on its administration network. Find out what that means for the centre’s IT manager
11 Dec 2009
‘Intelligence platform’ Zoogma searches, analyzes
Users can build their own interfaces on this search and analysis platform. Some sample customer interfaces
23 Oct 2009
Microsoft confirms hundreds of Windows 7 snafus
Microsoft continues to investigate reports around users having trouble with their Windows 7 upgrade, but Redmond has no solution to offer just yet
30 Jul 2009
BIND 9 security hole said to be worse than Kaminsky attacks
Companies managing their own Domain Name System servers using BIND should update their software immediately, industry experts warn.
21 Jul 2009
How come China gets MS Office for only $29?
This looks like a case of where crime pays big dividends. And, no, I am not suggesting for readers to pirate copies of Office in order to send Redmond a pricing message
01 Jul 2009
New Trojan puts sneaky twist on click fraud
The malware invisibly funnels search queries through its own site, cheating Google out of money
29 Jun 2009
Symantec releases worldwide disaster recovery statistics
More executives are involved in DR plans, virtualization still poses big challenges, and testing has a significant effect on customers and revenue, the survey says
18 Jun 2009
Inside the Halo room
A cheaper version of HP's Halo telepresence technology in the works, according to HP researchers in a briefing from Palo Alto, Calif. to the HP Halo room in Mississauga, Ont. WITH VIDEO
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BlackBerry is on a roll
By: Howard Solomon (14 May 2013)
ORLANDO – Research In Motion officially opens its annual BlackBerry conference here today on a roll with the launch of a new keyboard-equipped s ...
Adobe’s subscription-only plan meets backlash
By: Nestor E. Arellano (10 May 2013)
Thousands of users of Adobe Systems Inc.’s software are taking to the Internet their displeasure over the company’s decision to adopt a su ...
Dell board wants more details on Icahn bid
By: Nestor E. Arellano (13 May 2013)
Dell Inc.’s board of directors wants more information on investor Car Icahn and Southeastern Asset Management’s $21 billion cash offer for ...
Fairmont Raffles uses analytics to boost profits
By: Jeff Jedras (10 May 2013)
SAN FRANCISCO – As Fairmont Raffles’ executive director of customer relationship marketing, Andrea Johnson is helping to lead the charge a ...
Landmark Web anniversary passes quietly
By: Howard Solomon (06 May 2013)
Depending on your point of reference, belated birthday greetings are in order: The World Wide Web quietly turned 20 last week. It was on April 30, 19 ...
Tablet computers may be hindering education
By: Howard Solomon (5/17/2013 3:27:00 PM)
A little education never hurts, goes an old saying. But in these days of accelerating IT, the question of how that education gets disbursed is being a ...
Pentagon approves devices running Apple iOS6
By: Howard Solomon (5/17/2013 3:04:00 PM)
The U.S. Defense Department will allow employees to use government-issued Apple devices running iOS6, it announced Friday, another possible knock agai ...
NASA lab gets B.C. company’s quantum computer
By: Howard Solomon (5/17/2013 10:52:00 AM)
(A D-Wave processor) For out of this world problems researchers at the U.S. space agency are turning to an out of this world computer from a ...
A Canadian miner moves to a paperless future
By: Brian Jackson (5/16/2013 5:21:00 PM)
ORLANDO -- Every day at a mine site owned by Vancouver’s Goldcorp Inc., a safety supervisor has to tour the worksite and check items off a long ...
Think internationally, Kobo CEO says
By: Dave Webb (5/16/2013 1:47:00 PM)
It's important for Canadian digital media companies to think big -- think internationally -- right out of the box, Michael Serbinis, co-founder of Can ...
Think internationally, Kobo CEO says
By: Dave Webb (16 May 2013)
It's important for Canadian digital media companies to think big -- think internationally -- right out of the box, Michael Serbinis, co-founder of Can ...
Why stick with Microsoft?
By: Dave Webb (08 May 2013)
Forbes contributor and CRM expert Gene Marks makes the argument that any sizeable business will stick to its Microsoft platform and applications. Ther ...
BlackBerry is on a roll
By: Howard Solomon (14 May 2013)
ORLANDO – Research In Motion officially opens its annual BlackBerry conference here today on a roll with the launch of a new keyboard-equipped s ...
No fee for Windows Blue update: Analysts
By: Nestor E. Arellano (13 May 2013)
Microsoft Corp. will likely not charge Windows 8 users for the operating system's upgrade codenamed “Blue,” according to technology indust ...
Pirate Bay co-founder to run for EU parliament
By: Nestor E. Arellano (15 May 2013)
Peter Sunde, co-founder of the file sharing site Pirate Bay, says he plans to run for the European Parliament in 2014 under the banner of the Finnish ...
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