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30 Skills Every IT Person Needs
An IT manager's guide on how to be better at what you do, no matter how experienced you are.
By Richard Casselberry, CIO
27. IT managers: If you know the answer, ask the right questions for someone else to get the solution; don't just give the answer. This is hard when you know what will bring the system back up quickly and everyone in the company is waiting for it, but it will pay off in the long run. After all, you won't always be available.
28. IT managers: The first time someone does something wrong, it's not a mistake -- it's a learning experience. The next time, though, give them hell. And remember: Every day is a chance for an employee to learn something else. Make sure they learn something valuable versus learning there's a better job out there.
29. IT managers: Always give people more work than you think they can handle. People will say you are unrealistic, but everyone needs something to complain about anyway, so make it easy. Plus, there's nothing worse than looking at the clock at 2 p.m. and thinking, "I've got nothing to do, but can't leave." This way, your employees won't have that dilemma.
30. IT managers: Square pegs go in square holes. If someone works well in a team but not so effectively on their own, keep them as part of a team.
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