Stop the telephone ringing

Help desks need to be proactive, and eventually morph themselves into change-management centres, according to one industry observer.

SandraSimpson, managing partner and CEO for Logical Process Corp. in St. Adolphe d’Howard, Que., spoke at the recent Comdex conference in Toronto and urged help desk administrators to be anticipatory about the needs of customers, whether they’re outside clients, sales people or executives.