Five months after it had to shut down all its automated kiosks permanently, ServiceOntario offices are bogged down by Internet connectivity problems
ServiceOntario’s information technology system bogged down early this week, leaving thousands of Ontarians waiting in line for hours at ServiceOntario offices.
“Our centres are experiencing Internet connectivity issues. We will provide an update once resolved. Sorry for the inconvenience,” ServiceOntario tweeted on Tuesday morning.
“Health Card transactions are slow or not processing because of connectivity issues. We’ll provide and update once resolved,” another tweet from the service said. Later, another tweet indicated that driver and vehicle services transactions have also bogged down.
By Wednesday, however, ServiceOntario reported that its centres were once again operational.
The problem was blamed on “complex” computer issues by Jenna Mannone, spokesperson for Government Services Minister Harinder Takhar.
In an email to the newspaper the Toronto Star, she said the debit and credit payments were affected and employees also had difficulties confirming proof of insurance.
This is the latest technology problem to hit the service since five months ago when ServiceOntario announced it was permanently decommissioning its automated kiosks across the province.