Customers of the company’s software now get the interface for no charge

Organizations that use SAP AG’s software will now be able to give those enterprise resource planning (ERP) and customer relationship management (CRM) tools a free facelift.

Fiori — an interface that is more friendly for business users — will now be included at no cost to all SAP customers, CEO Bill McDermott said Tuesday at the opening of SAP’s Sapphire conference in Orlando. Those that have already paid for the software will be given credit for their purchase, he said.

Also now offered for free is SAP’s Screen Personas software, an application that allows IT managers to customize the UX layer for enterprise applications based on a user’s role. Since being launched last year, Fiori has expanded to include 300 apps running on its new UX. It’s all part of an effort on SAP’s part to provide a more simple experience, McDermott said.

“A big company shouldn’t be structured like an onion and it shouldn’t make you cry when you peel it back,” he said on stage. “SAP Fiori redesigns complex workflows and makes them intuitive for the users.”

McDermott said SAP made the change based on feedback from its customers. SAP will also be offering paid-for services to help its customers implement Fiori. It’s also making some of its SAPUI5 framework available as open source code so that developers working in-house at enterprises can build their own solutions with the tool. There’s also a promotion available through the end of 2014 making SAP’s UX advisory service free to those who sign a statement of work.

SAP could have been more proactive about bringing its users a more modern interface instead of waiting to react to their requests for it to be provided, says Ray Wang, principal analyst at Constellation Research. After all, some may have spent millions of dollars on maintenance fees for their software.

“It’s kind of indicative of a legacy software company,” he says. “They all have to figure out how to change their user experience because they have to compete with modern UX in the cloud.”

Fiori is a key part of bridging SAP’s legacy software applications into an era where more workers are using mobile devices to complete tasks more often.

Screen Personas is for improving desktop SAP interfaces. There are 16,000 different interactions that it can personalize or automate. The whole idea is literally to minimize the number of clicks a person needs to do in order to complete a task. SAP plans to integrate Screen Personas into the SAP GUI for HTML in the second half of this year.

SAP customers can log in to SAP Service Marketplace or HANA Marketplace to download the free apps. Customers credited for a previous purchase of Fiori should note that credit expires Dec. 31, 2015.

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