Lac Carling Central

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Here are the latest updates from the Lac Carling V2.0 Series taking place Sunday April 29, 2007 to Tuesday May 1, 2007 at the Queen’s Landing, Niagra-on-the-lake, Ontario, Canada.

Politicians must get creative, says German e-government expert

It’s high time politicians became more creative decision-makers, according to the director of e-government at the Fraunhofer Institute in Berlin. The challenge for integrated service processes remains bureaucracy, Michael Tschichholz said in his keynote at Lac Carling 2007 at Niagara-on-the-Lake yesterday.

Lessons in client service, by the big bank book

Wayne Bossert, senior vice-president of service delivery with RBC Royal Bank, introduces delegates at the 2007 Lac Carling Congress to the bank’s transformational mantra, “Always earning the right to be our client’s first choice.” Read how RBC overcame a flat trend in client loyalty by dealing with competing priorities and organizational silos, challenges all too familiar to the public sector.

Lac Carling seeks more meaningful citizen dialogue

Public sector organizations are keen to embrace the more interactive online applications of Web 2.0 technology, but innovation is being held back by a lack of IT skills in human resources, according to recent findings from a global government survey. Delegates at the 2007 Lac Carling Congress say they wish to engage the public more actively in order to better serve their constituent needs.

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