How to make unified communications work for you

Like many technology buzzwords, unified communications (UC) has had many meanings in its short life. It’s now an umbrella term that covers an array of technologies—including instant messaging (IM), web conferencing, IP telephony, expertise identification, e-mail, unified messaging, mobile devices, etc.—that can be delivered behind the firewall or through the computing cloud.

Still, a singular thought resides at the heart of unified communication and collaboration (UC