Hotel provides digital concierge

The Intercontinental Toronto Centre has added a high-tech twist, installing an integrated telephone, laptop computer and Internet device in all of its hotel rooms. The ‘TeleCentre’ functions like a personal digital concierge, and is changing the way guests plan, communicate, and get the most out of their visit.

Now instead of calling down to the front desk for information on dining, shopping or attractions, guests can simply use the TeleCentre for restaurant and entertainment recommendations, show schedules and other activities of interest. With integrated card-swipe technology, the TeleCentre also allows guests to purchase tickets to events or shows, and even shop from the comfort of their own hotel room.

Conference organizers can use TeleCentre to provide personal event information, directories and updates; exhibitors can target offerings to identified visitors; and guests can easily communicate with other conference attendees.

TeleCentre is said to be simple to operate, even for novice computer users. A drop down keyboard and a touch screen kiosk mean that every guest at the hotel will be able to use the new device.

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