Footwear retailer fights fraud and loss

Canadian shoe retailer Town Shoes Limited seems to have found a good fit in protecting itself against fraud and loss by using loss prevention reporting and analysis software from Toronto-based Triversity Inc.

Town Shoes and its affiliate retail outlets have implemented Triversity’s FraudWatch, a comprehensive fraud detection and loss prevention system that operates at the point-of-sale (POS). According to Triversity news release, FraudWatch protects Town Shoes against shrinkage at the POS caused by employee and customer fraud and non-compliance with operational procedures. Town Shoes has implemented FraudWatch on an ASP basis, ensuring a fast implementation and immediate return on investment with minimal risk, notes Triversity.

FraudWatch employs data mining capabilities to identify sources of revenue loss at the POS by monitoring every keystroke, providing up-to-the minute automated alerts, reports and analysis to loss prevention personnel, explains Triversity. The browser-based application is said to ensure access to vital information from any location, at any time.

Town Shoes had previously successfully installed three Triversity retail technology solutions: Virtual Store, an e-commerce solution that provides a common infrastructure across all points of interaction with the customer; Transactionware, a configurable point-of-sale (POS) software application; and Transnet, a multi-platform file and message transfer solution.

New software offerings

In other Triversity news, in January the software provider launched what it bills as the first enterprise transaction processing solution based on Java 2.0 Enterprise Edition (J2EE). Called Transactionware Enterprise, the software is said to extend traditional point-of-sale (POS) functionality to provide a foundation for a suite of retail-centric applications integrating all points of interaction across the enterprise to create a single, multi-channel customer relationship platform, according to Triversity. The company claims the software helps ensure unlimited scalability for the retailer, even in an e-commerce environment where client traffic can be heavy and unpredictable. The solution recognizes system resources, allocates and manages them accordingly across the enterprise, and delivers delivers rapid, dynamic, accurate access to business information, says Triversity.

In February, the company announced an agreement with Symbol Technologies Inc., a mobile data transaction systems provider, to develop mobile POS solutions that allow retailers to scan merchandise, process credit cards and print receipts from anywhere in the store using Symbol handheld or wireless devices. Triversity’s mobile POS solution, Transactionware Mobile, incorporates Symbol Spectrum24 integrated wireless LAN connectivity (802.11b) across the Symbol line of Microsoft DOS, Pocket PC and Palm O/S handheld computers. Triverity claims retailers can move more customers through the point of sale at a faster rate with the mobile POS register, not only reducing long lines at the cash register during peak times, but enabling sales associates to offer customers a personalized, escorted shopping experience.