FineGround debuts app monitoring software

Seeking to ensure high performance of critical Web applications, FineGround Networks Inc. this week introduced application monitoring software that can measure the performance of applications from the end-user perspective.

AppScope Performance Monitor software is designed to track actual end-user response times of any Web application, including customer relationship management (CRM), enterprise resource planning (ERP), e-business, collaboration, and others, according to company officials in Campbell, Calif.

Rather than emulating application performance with synthetic transactions, AppScope uses an agentless approach to measure real transactions for internal and external users over various time intervals, according to Nat Kausik, CEO and president of FineGround.

AppScope measures “real users and real transactions, not emulating what the user will see. A lot of customers are looking for factual data, not emulating a possibility,” he said.

AppScope provides IT managers with early warning and analysis of application performance degradation. The software tracks end-user response time segmented into network latency delays, network bandwidth delays, and back-end server delays, FineGround officials said. The combination of AppScope and the company’s existing Condenser Application Acceleration software gives managers the ability to detect and correct complex application performance issues in real-time, according to company officials.

The need to verify the business impact of Web applications is growing, Kausik said.

“As more enterprises migrate business processes to Web applications, the CIO has to prove application performance provides value to the business,” he said. “If these (applications) perform poorly then everything appears broken.”

The agentless approach to application monitoring translates into less hassle and lower costs, Kausiksaid.

“Agents are complicated. With numerous customer locations, (IT managers) don’t want to maintain agents at each site. (The) agentless approach allows IT managers to measure live user performance, (without) installing software on the desktop,” Kausik said.