Facilities tool paints ‘the whole picture’

With the newest release of its flagship integrated workplace management system (IWMS), Las Vegas-based Tririga offers a number of new functionalities to help companies manage all aspects of their workplace environments, from facilities to real estate.

Dave Karpook, director of product marketing with Tririga, said workplace management isn’t a high-profile space; people come into work and expect things to be working in the background. But for those responsible, the challenge is to do it in a cost-effective way.

“Workplace management is always going to be a local issue but there are a lot of choices companies can make,” said Karpook.

Tririga’s IWMS suite brings together a number of tools, including facility management, maintenance management, project management and real estate management, and consolidates them in a single Web-based platform.

A number of new features have been added in the latest release, Tririga 9, including Tririga Reserve, a tool to manage and book conference room space and related services. It’s integrated with Microsoft Outlook, so meeting invites can go straight into invitees’ Outlook calendars.

“You can book the room, invite the people, schedule the equipment, and order the food (through the application),” said Karpook.

Also new is Condition Assessment, a tool to manage facility, building system and asset condition through their lifecycles, an expanded Contract Center to serve as an integrated help desk, and an approval and notification engine to let administrators create process templates and set required levels of approval.

“It really allows our customers to extend the purview of their facilities in another dimension,” said Karpook. “It lets them paint the whole picture.”

Toronto’s SNC- Lavalin ProFac has been using Tririga 8 for 14 months, and is in the process of migrating to the new edition.

ProFac provides engineering project management services to clients across the country, such as replacing an HVAC (heating, ventilating and air conditioning) unit on the roof of a building.

Charlie Rate, ProFac’s senior vice-president, said that before adopting Tririga, the company was using a variety of products, including Active Project and some homegrown tools. He said their challenge wasn’t managing large projects, but managing large numbers of small projects.

The company turned to Tririga and is using it for everything from the initial concept development of a project to passing around paperwork to document processes, tracking budgets and estimates, and tracking delivery of the project itself. ProFac delivers over 12,000 projects a year, and Rate said it’s important to standardize project delivery to corporate standards.

“To have a standardized project delivery model is fundamental to us,” said Rate. He said Tririga lets ProFac benchmark productivity between different clients, managers and projects to measure efficiency, streamline, and provide a level of governance to ensure people can only make approvals based on their authorization levels.

“The big win for us is it allows us to do more,” said Rate. “The more efficient we are, the more capable we are of doing projects, and that pays off to a large extent in clients entrusting us with doing more projects.”

ProFac turned to Ottawa-based IM-Ontrack to help it implement and customize the Tririga application. Vince Verrault, a director with IM-Ontrack, said the fact Tririga is a Web-based application was important to ProFac, because it allowed the company to centralize its computing environment in Toronto.

Verrault is overseeing ProFac’s migration to Tririga 9, and he said the new scheduling features will be beneficial. They had customized a lot of governance features into version 8, but he added that the approvals engine built into the new edition will be quite useful. “That approval engine is pretty much the ideal mechanism,” said Verrault.

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