Companies lack e-mail policies

Employers are doing a poor job of managing employee e-mail and preparing for potential e-mail-related lawsuits and regulatory audits, according to a recent survey of 1,100 companies from the American Management Association, The ePolicy Institute and Clearswift Ltd. Here are some key points:

– 34 per cent of employers have implemented written e-mail retention and deletion policies.

– 22 per cent have fired employees for violating e-mail policies.

– 14 per cent have been ordered by a court or regulatory body to produce e-mail, up from nine per cent in 2001.

– 48 per cent offer e-policy education, and 27 per cent provide e-mail retention and deletion training.

– 90 per cent have installed software to monitor incoming and outgoing e-mail, but only 19 per cent use technology to track internal e-mail.