Canada expected to embrace e-billing

E-billing will soon become a more recognized way in which enterprises send bills to their customers in Canada, according to Peter Melanson, CEO and president of electronic post office Epost.

Melanson, speaking at the Toronto Board of Trade as part of its Talking Technology series, told an audience that Canada is in the early adoption phase of implementing e-billing.

Melanson said U.S. trends, which usually take 12 to 18 months to surface in Canada, signal that e-billing is taking off, with projected user numbers in the neighbourhood of 25 million by 2005, according to a study conducted by Jupiter Research.

Toronto-based Epost, a public/private partnership between Canada Post Corp., Bank of Montreal and Telus Corp., is the first electronic post office in the world, Melanson said.

Research conducted by Epost found that Canadian enterprises would be interested in e-billing if it helped them save time in sending out billing, improved customer relationship management (CRM) and working capital.