Just because staff can bring their own laptops, tablets or smart phones doesn’t mean all internal support disappears, a columnist argues
Bring-you-own-device policies are usually cursed by most units of IT departments, except for the help desk. There one can almost hear the chuckles as managers think support requirements are about to plunge like a rock.
Think of it — all those calls about troubles with smart phones go to the carriers now! Got trouble with your laptop? Consult our wiki.
Not so fast, argues Nick Heath at TechRepublic. Some routine things can be passed off to staff, he argues here. But, to coin a cliche, don’t be penny-wise and pound foolish. (Or, if you don’t know that saying, saving money now may cost you big later).
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Think about it for a minute: Staff that can’t be productive because of a technical problem — no matter who’s fault — doesn’t benefit the organization at all. So when you do bring in a BYOD policy, remind staff that some things are their responsibility, but don’t close the help desk entirely.
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The New Workplace: Supporting “Bring your own”
“Bring Your Own Device” (BYOD) and the “consumerization of IT” have taken hold in the enterprise, and employees using their own personal smartphones and tablets for business have become pervasive.