Lucent Technologies Inc. last month announced the availability of Release 3.1 of its ClientCare Call Center Deluxe Edition software. The product lets a service provider transform telephone systems at small and midsize business customers into contact management centres. ClientCare Call Center Deluxe Edition performs inbound call handling and routing. It also supports simultaneous voice, e-mail, fax, chat, callback, call-through handling and Web-based queries.

Dorado Software Inc. has an effort under way that ultimately could make it easier for telecom equipment to support advanced services and reduce provisioning times for service provider customers. Dorado will accomplish this via a program for delivering its management software for the gear that makes up telecommunications networks. Dorado’s New Equipment Manufacturer Services (NEMS) initiative would make it easier for provisioning or quality-of-service software platforms, for instance, to control the devices in service provider networks. With this capability, service providers could turn up services faster and even offer services they could not offer before, Dorado claims. The program will also make it possible for equipment makers to deliver element management systems (EMS) more quickly and affordably than they could themselves. Equipment makers will have three options: have Dorado develop an EMS for a particular device; buy tools so they can write their own EMSs; or enhance existing EMSs so they can work with other software, such as applications for trouble ticketing or policy-based provisioning. Dorado is at