Depending on the retailers’ needs, Managed Solution will either supplement or provide full customer service support with live US-based CSR staff 365 per year. Support is provided in the form of Inbound Email Management and/or Live Chat.
Email management includes sorting, filtering, change of address and unsubscribe requests and CAN-SPAM compliance. “Up to 10,000 emails can be processed per month per user with 100 per cent email response within 12 hours,” states Bamboo Cricket in the release. Live chat benefits include detailed logging, tracking and reporting of customer requests as well as CSR performance.
According to Bamboo Cricket, “Online businesses lose as many as 67 per cent of consumers due to a lack of online product information.” Managed Solution can be “up and running” in 7-10 days.
