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Bell traffic shaping sparks ISP outrage

The carrier has started slowing peer-to-peer traffic during peak hours to prevent it from dominating the network, but some see this as an attack on net neutrality. Bell says it wants to control music downloads
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One of the country’s biggest independent Internet providers is angry that Bell Canada has started managing peer-to-peer traffic on the high-speed backbone that Ontario and Quebec ISPs connect to.

“I’m just completely outraged that they could do this without consulting us,” said Ted Chislett, president of Primus Telecommunications Canada, a Bell wholesale Internet access purchaser that sells DSL voice and data services in both provinces.

Bell says it’s trying to assure peer-to-peer traffic from music, file and movie downloads doesn’t overwhelm the network, which the utility estimates takes up to 80 per cent of traffic. But Chislett worries that he’ll lose business to cable and other providers if Bell’s policy slows network speeds to those customers.

Primus is one of at least three ISPs vowing to fight Bell's new strategy for fighting P2P traffic.

Bell is in the middle of implementing its traffic-shaping procedures, which won’t be finished until next month. That might explain why Primus hasn’t seen any change in its traffic since it learned of the policy a few days ago.

Still, Chislett and several other Bell wholesale customers are pondering going to the CRTC or launching class-action lawsuits against Bell for a number of reasons, including a possible slowing of service to customers and violating their contract with the utility.

However, Bell spokesman Jason Laszlo said that the agreements of ISPs who buy service from Bell clearly state it has the right to manage its network “for the benefit of all.”

Bell has been shaping network traffic on its own Sympatico high speed service for about a year, he said, by “balancing the amount of space P2P (peer to peer) applications take within the bandwidth during peak hours to make sure they don’t take over the entire bandwidth.”

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That was quietly extended on March 14 to contract ISPs buying service from Bell.

Laszlo wouldn’t divulge how Bell is seeing into the traffic, or how it’s slowing down what it finds objectionable.

“Increasing congestion is affecting the networks of all carriers across North America, including ours,” he said. “Like other carriers we’re seeking to better balance Internet traffic during peak hours so all of our customers can receive an optimum level of service.”

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BellReply to this commentReport an innapropriate comment
Myself and several fellow employees that use Bell services in thier homes to connect to our office via VPN have been having tremendous issues with connection quality over the past 6 months. This may explain the issues and why Bell has been terribly unhelpful in resolving them.
Written by: Derek R., from Barrie
Bell in BusinessReply to this commentReport an innapropriate comment
Not surprising either then that their business ADSL lines have seen a significant drop in performance over the last six months as well...
Written by: Jeff, from Vancouver
Mr.Reply to this commentReport an innapropriate comment
Has anyone told the prospective buyers of Bell, like the Teachers' Pension Plan, that they could face significant expenses in regard to backbone upgrades and/or lawsuits?
Written by: John Dightam, from Elora
Disenchanted with BellReply to this commentReport an innapropriate comment
Since when has Bell actually been "helpful" regarding access speed? I have been having problems with them for years. I would love to switch but there are only 2 providers in the area: Bell and Rogers, so it is a choice of the lesser evil. Bell DSL rates have never been as advertised in our area. They laughably try to sell us higher band-width connections when they cannot even meet their current obligations for Business clientelle. This just reiterates what occurs for a monopoly that doesn't need to properly service its clients. They will continue to off-shore their support (can you understand a word being said by the support staff?) and ignore complaints about speed, service, accessibility, etc.... Why should they worry? What are you going to do - go to the competition? Unfortunately the "competition" is even worse.
Written by: Ron, from
Study your history...Reply to this commentReport an innapropriate comment
This level of anti-competitive behaviour from Bell should be expected. Anyone remember the Centrex crisis from the mid-90s? The Canadian Association of Internet Providers was formed in 1996 as a direct response to Bell retroactively making significant changes to contracted services. I've got one of the original Nexxia contracts for DSL services and it's incredibly unclear about exactly what happens during the L2TP tunneling portion of the DSL ride, but notes that there should not be congestion as long as the wholesaler's connection to the Nexxia cloud is larger than the aggregate of all resold connections. Of course, 2008 is a different time than 2000 (the last time I had anything to do with Nexxia), but there was an expectation then that carriers would choose the legal safety of "common carrier" status which they maintain for voice networks rather than take the chance that in policing one aspect of the network traffic, they'd become liable for policing all of the network traffic. Of course, to know about this stuff, you either had to be there (hello anyone who is still operating besides Net@ccess) or look it up in the archives of Usenet. Have a look at the attitude from Terry Flanagan (Bell Canada Communications and Relations) in late 1996 http://groups.google.com/group/can.general/msg/48f8ef00c333504e?dmode=source "As readers of this news group will know, there has been considerable debate on the Internet lately about the rates Bell is charging ISPs for the dial-up telephone facilities. The debate was sparked by an error we made which we are legally required to correct, but which would result in significant increases to the monthly line prices for ISPs. We apologize for the error, and we fully appreciate the pressures this situation puts on our ISP customers. We know that there is a lot of concern and anger out there, and we are working hard to find a lower cost solution to the problem. As we move forward with a solution, we welcome any suggestio
Written by: Myrcurial, from The Hammer
Study your history... continued...Reply to this commentReport an innapropriate comment
suggestions you may have." Replace Centrex vs. IASL lines and capacity with DSL cloud capacity and you've got the same thing all over again. Pardon me while I go somewhere and feel old. ~Myrcurial (Guys, please note when you're going to limit content length and ignore line feeds...)
Written by: Myrcurial, from The Hammer
Fed UpReply to this commentReport an innapropriate comment
Does any one think this is new? Or that it will change? There is a monopoly in this country and the CRTC is a joke when it comes to properly monitoring and regularing it. Bells assumes all P@P is music, movies and illegal software. Well wake up boys - it's also used to distribute open soruce software, large data files and other private material transfer - all eprfectly elgal. ADSL was first available in the Maritimes back in late 90's at 7mbps/1.5 mbps for around $45-50/month. SInce then the speed has gone down, the level or service and support has gone down and the rates have gone up. Unlike the rest of the world that is moving forward (eg in Japan you can get 20mbps to your house for about $35/month USD)Canada seems intend on moving backwards. US has fibre to the home, In India and Sweden T1's are dirt cheap, here they cost like Palladium. They even charge you for a mandatory installation not of "ultra high speed 15mbps" that you can do yourself. Broadband in this country is a sad joke, and getting sadder all the time.
Written by: John Adams, from
Government + Corporations = Dictatorship