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Blogging Idol contestants debate IT certification

In the first week of our Blogging Idol contest, three IT managers weighed in on the question of whether IT managers should need professional designations. Highlights from the top posts so far

Should IT managers be required to have a professional certification? This topic has been the subject of much debate in light of the Canadian Information Processing Society’s ISP designation, and the plethora of certification programs led by vendors.

This was the first topic of ComputerWorld Canada’s Blogging Idol contest, and we have published extracts from IT bloggers’ entries on our site.

The complete posts can be viewed at the Blogging Idol Web site.

Christopher Shaw

Time for a shakeout in IT Certifications

From a few early offerings in the 1980s, IT certifications have proliferated to the point that many seriously question their value. An industry has sprung up whose sole purpose is to improve its students’ skills at certification exam writing, resulting in MCSE holders who have no idea how to develop an application and network “engineers” who cannot explain what the SYN flag does in TCP/IP (hint: sequence numbers).

This prompts some very valid questions. What value do certifications offer to IT workers and to industry, especially when (unlike the medical professions) there are so many different certifications available for any given specialty? Each different certification often requires the learning of completely different technical material, standards and procedures.

I counted over 40 different networking certifications - this without including ones that specialize in less common technologies and hardware. Things that seem to be sorely lacking are standardization, and pre-certification evaluation of the degree to which the IT skillset has actually been learned outside of a written examination setting.

Perhaps in response to the perceived shortcomings of the IT certification process, in 1997 the Canadian Information Processing Society first achieved legislative recognition of their ISP professional designation.

It is unfortunate that the ISP (Information Systems Professional) certification has not yet achieved “critical mass”, because in many ways it addresses issues that few other certification programs do. Among other requirements, the holder of an ISP must have two sponsors and 1,000 hours of relevant industry experience before being awarded the qualification. The Body of Knowledge that must be learned to gain this designation is considerable, and touches on most areas of IT. Even though it might not be necessary for, say, a software developer to have detailed knowledge of systems architecture, it certainly does not hurt to have a good overview of the topic.

Michel Labelle

Should there be a Professional IT Manager designation? In a word No

Personally as a professional IT manager myself, I’d have to say that most “industry” professional designations and titles are little more than a nice piece of paper for covering the holes the wall from the last sucker to hold the job.

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TechnologistsReply to this commentReport an innapropriate comment
I am an engineering technologist, and wear a silver ring rather than a P.Eng's iron ring. It is prettier and has a nice maple leaf in it. It is often the role of the Engineering Technologist to take the work of a P.Eng and convert it to a form that can be given to a CCNP or MCSE to actually impliment, and to supervise the implimentation. Technologists (CET, P.Tech, AScT) cover a broad range of technology fields, not just IT. CIPS, and P.Eng, are not the only legally recognized designations. Perhaps the only one that is specific to IT, but when you look at technology in general there are certifications that are not either vendor specific or from certification mills. Like the Engineers and CIPS, we have treaties with other countries (UK, Ireland, Hong Kong, South Africa, New Zealand, and Australia) under the Sydney Accord, and in Canada we have an organized body called CTAB (Canadian Technology Accredidation Board) which works with educational institutions to maintain a standard for the accredited programs to work with when determining whether a student has met the requirements to become a technologist. Even then the applicant needs 2 years of work experience in the field and references from people they have worked for, and take a test to show they understand current Canadian Engineering Ethical practice, to aquire the designation. I think it is difficult to find a technologist who read a book at home, and went to a testing centre and did a 75 question multiple choice test to get the right to put one of our designations after their name. I think there should be a deliniation between an engineer or technologist, and a MCSE or Sun Certifed Java Developer. Both are called certification, but don't mean the same thing by it.
Written by: Trent Collicutt CET, from Charlottetown
RealismReply to this commentReport an innapropriate comment
Don Sheppards comments are the most grounded and realistic of the three excerpts. Comments regarding the plague of vendor certification is a little tiring. They server a purpose but no one should be fooled into thinking that these alone are getting people jobs as IT managers. Continous learning and experience in technology and business fields combined with strong communications, critical thinking and ethics in many shapes or forms will make an individual successful in sustaining their abilities in any profession. The designations behind the name only gets you noticed in non-regulated professions with out limiting the pool of candidates. Regulated professions limits their pools of knowledge which in turn helps control their market. What's more important is the demonstration of a potential IT managers knowledges and abilities through selection processes. Designations are only one tool for employers to short-list potential candidates and is not necessarily the best one particularily the IT industry. CIPS may provide a mechanism for certifying experiences but if I am selecting an individual for a IT management position, I am certainly not going to rely soley on one association's approval to deem the candidate as qualified. More importantly is the very wide scope and fast paced evolution of the IT industry. I don't think anyone could argue the IT industry is changeing definition (shape) faster than any other profesional industry. In fact, the IT industry is stimulating the changes in other age old professions. How can anyone expect a sole professional designation is going to meet the needs of IT in any business or industry. CIPS is a square peg trying to fit into a black hole.
Written by: G. Lyon, from Winnipeg
PresidentReply to this commentReport an innapropriate comment
IT Manager. Where is the emphasis? If IT then "nut and bolts" computer science with its emphasis on languages and setup of this-that-and-the-other is appropriate. If Manager then computer science is of only peripheral relevance in that no one tries to bamboozle cookie-making as the hardware on a project dealing with internet access. If a Manager had a post-graduate degree in Business Administration is that no longer good enough? The best IT Managers sometimes have no clue how to write code.
Written by: Amin Adatia, from Ottawa
Manager of Information TechnologyReply to this commentReport an innapropriate comment
There appears to be a movement to better align and incorporate information technology into the realm of engineering through organizations such as the ABET (USA) and the BCS (UK). Where does IT belong? Should it be maintained as a separate profession or belong to another? There appears to be little current desire from the IT industry, government, or even current practitioners within the various areas of information technology to operate as a self-regulated profession. The original article and accompanying comments go into great detail about what makes a profession a profession. Do the people working in these various specialties within the information technology field believe it is time to develop a common culture and associate IT as a profession? Until the answer to this question is yes, we are going to be bombarded with a myriad of different information technology certifications that will attempt to fill a seemingly large hole. Whatever the outcome of the debate, acceptable education and experience must be the cornerstones of any effort to move the industry into the realm of a regulated profession. Certifications alone should not be viewed as a replacement of education or experience required to work in the field. Instead, certifications should be viewed as a form of standardized recognition as is the case with other professions. Engineers, doctors, lawyers, accountants and many other regulated professions have already come to this conclusion, what makes IT so different? Most people would agree that one cannot become a doctor or lawyer without obtaining the necessary skills, even though multiple levels of specialization exists within each of these fields. Certification alone should not be enough for someone to believe they are competent in the field. If that were the case we would have a lot more doctors and lawyers in Canada. Eventually the IT industry may mature to a state that will require centralized administration as a self-regulating profession
Written by: Shawn Condé, from Georgina
Manager of Information TechnologyReply to this commentReport an innapropriate comment
I believe that eventually the IT industry will mature to a state that will require centralized administration as a self-regulating profession that will lead to enforceable accountability to the public, to the government, and to the various specialties within information technology that make up the discipline. There are a number of competency components of the IT industry from areas and specialties as diverse as management to security. Should the various fields within the realm of IT work to establish common values and sense of professional culture to create the beginnings of a new profession? Are we as individuals working within the field able to raise the bar to ensure that information technology continues to evolve or are we content to let the various fields wallow in continuing disarray leading to eventual stagnation? I am an IT manager; I am a college graduate; I am a university graduate; I am a current graduate student in a master’s of management sciences program specializing in management of technology. I also hold the I.S.P. designation and the C.E.T. technologist certification, not because they are required for me to work in the field, but because they raise the bar of what could be a great self-regulating profession. P.S. Management sciences is the discipline of using mathematical models and other analytical methods to help make better business management decisions.
Written by: Shawn Condé, from Georgina
Manager, Corp IT Security & GovernanceReply to this commentReport an innapropriate comment
I may be proven wrong but I have yet to see a single certification out there that deals with the management of people and the general management of an IT organisation (planning, budgeting, HR issues, etc). I don't care how many technical certifications you have, if you are not a good manager of people (above and below you), odds are you will not make a good IT Manager. Having a certification in this arena (or any other) does not guarantee you will be a good manager of course but it at least says you have been exposed to and measured against good practices. I am a strong proponent of certifications but I see this as as serious shortcoming in the ones I am aware of. My .02..
Written by: Bob Gilbert, from Blind Bay
Big letters, little knowledgeReply to this commentReport an innapropriate comment
I know that most people that has a company and has IT needs has no clue what it's all about so they trust those BIG letters people. After spending thousands of dollars with those BIG LETTERS people, they call US! The no-letter people but with knowledge that makes your system work. After 5 years of repairing MCSE and all those crappy technician flaws, some companies in Quebec understands now that BIG LETTERS are all they are: BIG LETTERS. I will hire a student out of school anytime but one of those BIG LETTERS...NEVER!! Ask the big corporation to hire you, they like to waste people's money with false projects and big plans for nothing. WE, the real tech of the world are getting to be known for what we are: TECHNICIANS who fix the BIG letters problems. So up to you people to continue listening to those BIG LETTERS people who like the intellectual masturbation but lack the real on-the-field knowledge and know-how!! Look at your letters and try to understand what they mean...it would be a good start! Go people and waste money...it's good for the economy!!
Written by: Mario, from Montreal
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